Unemployment Causes And Solutions In Nigeria

The chairman of the Subsidy Reinvestment and Employment Programme (Sure-P), Dr. Christopher Kolade, has bemoaned the rising rate of unemployment in the country, saying that no fewer than 40 million Nigerians are without jobs. Even before Dr. Kolade spoke, Nigerians were already aware of the dire situation as unemployment rate in the country has been increasing over the years. According to the National Bureau of Statistics, Nigeria’s unemployment rate averaged 14. 60 per cent from 2006 until 2011, reaching an all time high of 23.90 per cent in December 2011.The NBS measures unemployment rate by the number of people actively looking for a job as a percentage of the labour force. In its Economic Report on Nigeria released in May this year, the World Bank noted that â€Å"Nigeria’s annual growth rates that average over seven per cent in official data during the last decade place the nation among the fastest growing economies in the world noting that the growth has been con centrated particularly on trade and agriculture, which would suggest substantial welfare benefits for many Nigerians.Nevertheless, poverty reduction and job creation have not kept pace with population growth, implying social distress for an increasing number of Nigerians. Progress towards the fulfilment of many of the Millennium Development Goals has been slow, and the country ranked 153 out of 186 countries in the 2013 United Nations Human Development Index. † According to the World Bank, â€Å"job creation in Nigeria has been inadequate to keep pace with the expanding working age population.The official unemployment rate had steadily increased from 12 per cent of the working age population in 2006 to 24 per cent in 2011. Preliminary indications are that this upward trend continued in 2012. † In a similar observation in June, the Honorary International Investors Council (HIIC) pointed to what it called â€Å"the growing unemployment rate and the rising number of poor skilled workforce† in the country. The Council, headed by Baroness Lynda Chalker, was inaugurated in 2004 as a presidential advisory body to attract global financial players into the Nigerian economy.Although not much positive impact could be attributed to HIIC’s efforts in Nigeria, the Council urges the government â€Å"to improve on its synergy with the other tiers of government and the industry in order to build basic education geared towards enhancing capacity of the workforce for industrialisation of the economy. † It goes without saying that the nation’s unemployment rate has become a source of concern to government. Only recently the Minister of Finance and Coordinating Minister for the Economy, Dr. Ngozi Okonjo-Iweala, admitted that the spate of unemployment was giving her sleepless nights.Quoting the National Bureau of Statistics, the minister declared that â€Å"each year, about 1. 8m young Nigerians enter into our labour market and we need to e nsure that the economy provides jobs for them. † Okonjo-Iweala blamed the ineffectiveness of government developmental programmes on the fact that Nigeria lacked the institutional capacity to harness the gains of the programmes. In her words, â€Å"When you look at Nigeria, for over 50 to 60 years, we’ve been working without the key institutions that some other people have. We keep making stopgap solutions.For 50 years, we didn’t have a Bureau for Public Procurement; for 50 years, we didn’t have a Debt Management Office. So many of the institutions that we have now are new and if you stand back, you’ll see there are still many gaps. It is now our job to try to fill those gaps. † The faster government moves in that direction the better as we have seen the concomitant effect of youth unemployment manifests itself in various forms across the country. Kidnapping, armed robbery and even militancy in the Niger Delta and to some extent the Boko Haram menace could be identified as some of the negative outcome of unemployment.

buy custom Customer Service Delivery in Starbucks Corporation essay

buy custom Customer Service Delivery in Starbucks Corporation essay Evaluation of Customer Service Delivery in Starbucks Corporation Starbucks Corporation is a leader in providing quality coffee to customers. Although it operates hundreds of product lines, the largest percentage of its profit comes from beverages. The corporation has an overwhelming presence and offers convenience. Moreover, its distribution strategy is unsophisticated and the corporation puts great efforts in making customers access to its products with ease and as well its locations avails more convenience to the customers (Evans and Hansen 4). The company has huge numbers of customers since most of its outlets are located in high- visibility, high-traffic and non-company retail channels. Nevertheless, Starbucks faces stiff competition from other similar corporations such as the McDonalds and Minneapolis-based Caribou Coffee. Despite this competition, Starbucks has always provides its customers with high-quality coffee (Roby 2). This paper therefore evaluates customer service delivery in the corporation. The success of this multinational corporation can be attributed to its focus on customer service delivery and customer satisfaction. To ensure that its customers derive utility from the consumption of its products, the corporation has through time been making good use of human resources in creating this customer-oriented value. The corporation has actually ensured that it has put in place a conducive atmosphere where any visiting customer will be in a position to relax, enjoy (to fullest) his/her social interactions as w ell as have ample time with others (Evans and Hansen 7). In so doing, the company has actually transformed the original norm of buying coffee just as a drink to a more attractive new-fashioned norm of having an experience of enjoying the drink. Owing to this fact therefore, any visiting customer would wish to stay for a longer period in the store since the environment is inviting. Another element that the cororation has looked into in ensuring that its customers get utility is the provision of quality coffee. Since all its stores are company-owned, the company is in a position to control the quality of services and products for the customers. Besides, Starbucks has engaged in controlling its supply chain by working hand in hand with coffee growers and has implemented the enforcement of coffee standards (Roby 8). This move makes customers to esteem Starbucks products. Starbucks has greatly invested in employee training and development for both old and new employees. Its workforce has continuously been trained of hard as well as soft skills with an objective of making the service delivery experience to customers pleasant. Through the soft skills, the workforce is better equipped to smoothly connect with customers. This equally enhances a friendly environment between the workforce and the visiting customers (Roby 11). Besides, the company has always ensured that the workforce is satisfied since this satisfaction among the employees leads to a higher level of customer satisfaction. The workforce is well remunerated and empowered and as thus feels that it is important part of the company. Through this, they feel appreciated and would also want to own the company; which as a result makes them offer excellent service to the customers. The corporation has also been involved in product innovation; making an expansion in its beverage menu as well as includ ing food items. This has seen tremendous changes in the companys customer demographics (Evans and Hansen 16). Markedly, however, the value preposition for Starbucks still remains the compelling factor. This is simply because the company places the customer and the service offered to the customer at the fore front. This value preposition- as earlier mentioned is not about coffee, but pertains to the experience of drinking coffee in Starbucks stores and at the same time integrating the product with the related emotional benefits. On the contrary, there havve been indications that the level of customer satisfaction has been of late declining. Nevertheless, this does not suggest that the quality of the services offered has declined. This might have been as a result of changes in the customers expectation, issues in marketing or even other forces from the external environment (Evans and Hansen 20). The corporations customer base in the recent past has been growing and statistics has shown that most of those less satisfied customers are the new ones or who it is their very first time to visit the stores. Owing to this fact therefore, it can be concluded that service delivery has not at its least been compromised; but that these new customers might be having relatively higher expectations since the established customers have a better opinion of the corporation (Roby 24). However, a possible reason of the declining customer service delivery could be the companys product innovation and retail expansion strategy. Initially, this business giant had set standards for its customers at a high level via its value preposition; of which it used to meet. However, following the companys strategy of product innovation and retail expansion - which ran hand in hand with the customization of drinks - negative effects were experienced in the atmosphere, service delivery and coffee quality. All these led to the decline in customer satisfaction, besides changing the image of the brand (Roby 30). With reference to the above discussion and more especially the reason behind declining customer service delivery and customer satisfaction, Starbucks ought to make a redefinition of its marketing strategies in which it will research and keenly evaluate the needs, wants and perceptions of its changing customer base. Moreover, the company is obliged to evaluate innovative sales in order for it to determine the impact of labor costs that will help tell whether or not sales prop the costs. Managing the increased customer base requires only fine-tuning of operations. Buy custom Customer Service Delivery in Starbucks Corporation essay

The Language Police

The Language Police The Language Police The Language Police By Maeve Maddox Lovers of language and literature, especially those with children or grandchildren still in Grades K-12, will find The Language Police by education historian Diane Ravitch riveting, revelatory, and extremely disturbing. The Language Police is an exposà © of the practice of systematic self-censoring by textbook manufacturers to avoid offending either the political right or the left. Ravitch, an education historian who has worked in the administrations of both political parties, says she learned only gradually that educational materials are now governed by an intricate set of rules to screen out language and topics that might be considered controversial or offensive. The systematic censorship Ravitch describes stems from â€Å"bias and sensitivity† guidelines provided by state textbook selection committees and other groups. Such guidelines proscribe words, phrases, images, and concepts that someone- anyone- might consider sexist, religious, elitist, ageist, regionalist, or unhealthful. Here are a few of the words and phrases writers are warned to avoid or to exclude outright when writing for the educational market: able-bodied seaman, actress boatman, busboy cabin boy, cameraman, caveman, cult devil, dogma, dwarf Eskimo, fairy, fanatic, fat, fisherman God, gringo, gypsy heathen, hell, heroine, hut jungle, junk bond, juvenile delinquent Middle East, maniac, myth night watchman, nobleman, normal old, old wives’ tale pagan, papoose, past one’s prime, polo Satan, schoolboy, schoolgirl, seamstress, Sioux, slave, snow cone, snowman, soul food, stick ball, swarthy tomboy, tote bag, tribal warfare, tribe, turn a deaf ear to un-American, uncivilized victim, yacht For a detailed description of The Language Police, read the review by science teacher Anne C. Westwater in The Textbook Letter, Vol. 12, No.4 of the Textbook League. Better yet, read the book. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Book Reviews category, check our popular posts, or choose a related post below:"Because Of" and "Due To" 7 Patterns of Sentence StructureDouble Possessive

Causes and effects of alcoholism Research Paper

Causes and effects of alcoholism - Research Paper Example Research has failed to reach consensus on the causes of alcohol abuse, but one cause due to which individuals become addicted to alcohol is that those who consume alcohol for a very long period of time become mentally dependant on it and if they try to stop consumption of alcohol they experience withdrawal symptoms and this dependence is recognized as one of the causes of alcoholism. There are other causes that may cause alcoholism, but research has failed to reach consensus on these causes. One of these causes is genetic factors that may result in alcoholism. This means that certain individuals might be born with certain characteristics that may increase the risk of these individuals becoming involved in the act of alcohol abuse. Genetic factors may explain alcoholism among certain percentage of population, but it fails to explain the same behavior in various other populations. According to Kearney, genetic factors are one of the reasons due to which individuals abuse alcohol and th e researcher even states that individuals belonging to families in which alcohol abuse was quite prevalent were at a higher risk of around three to four times to abuse alcohol (Kearney, 2011, p.257). Another possible cause of dependence on alcohol is the changes in an individual’s cognitive chemical balances due to continuous consumption of alcohol over a longer period of time. Individuals who try to stop consumption of alcohol may experience decline in the chemical levels of norepinephrine and due to this the individual may experience higher levels of blood pressure as well as increase in heart rate and in order to counter this effect, the individual may resort to drinking higher levels of alcoholic drinks. A research was conducted by Hawley, in which the researchers identified that the levels of cerebrospinal fluid norepinephrine were higher among those who were trying to quit their addiction of alcohol consumption (Hawley, 1981). To a

Reading response Essay Example | Topics and Well Written Essays - 250 words - 25

Reading response - Essay Example Likewise, Hitler understood propaganda as the best medicine to have the masses embrace a particular ideology. Instead of having intellectual propaganda that could only be understood by the intellectually gifted, Hitler believed that the masses are gullible and any effective propaganda had to be in its simplest possible form. However, such propaganda had to have a few, but strong slogans that evoked emotions among the public to elicit the required reactions. Considering the public has limited understanding and would not digest too many materials, Hitler maintained in using a few scale but emotions-evoking points as the best tool for propaganda but with great effectiveness in swaying the public. There have been some cases of propaganda in the United States most of which are related to its foreign ideologies and warfare. For example, a general propaganda was used to justify attacking and dethroning Saddam Hussein from power on the pretext that he had weapons of mass destruction which posed a high risk not only to American citizens, but also to the whole world. Spreading the propaganda created fear attracted support for the U.S and her allies to attack Iraq though nothing of the weapons as claimed was found. Similar propaganda are spread about the possibility of terrorist attacks within American territory to ensure everyone is vigilant in guaranteeing home

Globalization and Technology Essay Example | Topics and Well Written Essays - 750 words

Globalization and Technology - Essay Example When all things are considered, the relationship between globalization and technology is very strong. Technology supports globalization because of what it allows businesses and individuals to do now that they could not do before. As one author notes, there is "widespread agreement that information technology (defined to include telecommunications, computer hardware and software and access to the Internet) serves to promote globalization and that this influence is transmitted through a wide variety of different mechanisms" (James 507). When one considers the day-to-day effects of new technology, it is not difficult to understand this point. For example, before the Internet and email, international communication was by telephone or regular postal delivery. Before integrated software was developed, businesses had no way of efficiently working with one another across international lines. The pure speed at which businesses can operate together has been increased dramatically, making business markets more efficient. Economic globalization puts national economies into the same markets as o ther countries and, as the markets become more "interconnected," these national economies become "increasingly interdependent" (Lupel 156). Most people see globalization and this relationship between countries as a good thing. ... .[or] a group of software experts from Bulgaria can communicate about technical matters with their counterparts in the United States and understand them perfectly well...it is a miracle [that] does not even begin to describe how fast we have advanced and how far we have come in terms of technology and globalization" (Samli 2). For sure, these abilities have been made possible by new technologies, and the advance of technology still to come will only increase this concept. Some people do not think that technology has driven globalization, but that it has followed it. In other words, it isn't because of technology that we have globalization; it is because of globalization that we use the technology. One author says it like this: "...in spite of the enthusiasm for science that accompanied each wave of globalization, as a historical rule it was primarily commerce and finance that drove globalization, not science or technology" (Pettis 52). I don't think that this position makes that much difference in how the two things work together. Whether technology causes globalization or globalization makes technology improve is not that important; the point is that technology is a very important part of globalization and plays a strong role in supporting its growth and efficiency. The relationship between globalization and technology is very strong. Technology supports the process because it helps individuals, companies, and entire national economies work together to become more efficient. There is also a social aspect because different cultures are being exposed to one another, which promotes more business and understanding. Whether the technology comes in the form of telecommunication, new computer software, or just an Internet chat room, the world is

A Review Of Employee Management Systems Information Technology Essay

A Review Of Employee Management Systems Information Technology Essay Nowadays, Employee Management System is being adopted by many sectors in the real world whether it is small or large scale. But currently most of the fast food restaurant does not have this system implement to the website. Thus, the author decided to develop a web-based employee management system for fast food restaurant. The system will be built consists of human resource management function such as leave request, employee report and job application, this function will be integrated to this web-based system. The aim of this project is to design and develop a web based Employee Management System using PHP and MySQL. In this project, a web-based Employee Management System will be developed for Carls Fast Food restaurant to manage employee job information, working schedule, leave request, employee report on achievement, training and evaluations. In addition the system will also manage job application information that apply job online by visitor. In this web-based system basically it has 4 main users that are administrator, manager, employee and visitor. For employee, manager and administrator they can login to the system through online to perform their different task respectively that available for them, for visitor they can apply job. Where manager can do managerial work such as view/modify/create employee report, in addition it also can approve/deny/view leave request, accept/decline/view interview for job candidate, search for employee information and modify/view employee schedule. Manager can upload a doc file to the administrator, if there is any change about employee and manager information. In addition manager can search for specific employee information, view and print information. In employee, it can request leave and check for leave request whether their leave is approve or deny. Employee also can view working schedule that has been arrange by the manager and search for colleague to view their basic information. Administrator has just a small task such as create new user if there is any new employee, manager and administrator. In addition, it also can modify user information and delete user, and download doc file that uploaded by the manager to update the require information. And lastly the visitor can apply job online through the job application This web-based system is important where it can improve the way of managing and keep track of employee information such as leave request, employee performance report and others. Thus, this can determine the success level of the fast food restaurant. 1.1 Company Background Carls Fast Food Restaurant is one of the fast food restaurants in Malaysia, located at Cheras, Kuala Lumpur which founded in the year of 2008. This fast food restaurant is relatively similar to another fast food restaurant, which primarily sells french fries, fried chicken, hamburger and soft drinks. The restaurant has a traditional way and manual system of managing their employee information, hence the restaurant itself has the intention to improve the management of their employee. 1.2 Problem Statement One of the problems of the current Carls Fast Food restaurant is, they still using the manual way of managing the employee information and records, in term of keeping employee information such as employee leave request, employee report, and employee working schedule. The existing management task on keeping employee records and information of the still has to be done manually by hand written and record it in paper document. Employee records is not always reliable because is it hand written and might cause human error for example manager might write a wrong title in a report. Data duplication problem might happen when manager cant find require information. There is a possibility that data might get misplace when doing manual filling. Due too many data and paperwork that needed to record it could consume a lot of space in the filling cabinet. The retrieval of data can time consuming because it has to be searched from the filling cabinet. This will cause waste of resource in term of time and money. In addition it would also cause inconvenience and ineffectiveness in daily work. Plus, the manger will face difficulties when need to update employee working schedule, report and leave request, In the employee point of view, when they need to request for leave they need to fill in a leave request form manually and submit to manager personally and wait for confirmation, this is time consuming. Other than that, if there are any changes in working schedule, employee might have wrong information in the working schedule because the schedule might not update immediately, therefore the employee might not satisfy with the working schedule. 1.3 Objective The main objective of this project is to develop a web-based employee management system for Carls Fast Food Restaurant. The project objective is important because it define the purpose of the project. William (2009) identifies one of the reasons of project objective: They help frame the project. If you know the project objectives, you can determine the deliverables needed to achieve the objectives. The objectives of this project are as shown below: To understand and defining the fast food restaurant requirement for an employee management system. This objective is to ensure the greater understanding of fat food restaurant when developing an employee management system To analyses and designing a database suitable for the fast food restaurant This objective is crucial because it serve as a mainstay of the employee management system Build up a database that will store information such as employee working schedule, leave request, report, and job application and employee details. To perform a programming language analysis, compare and contrast the different programming language, which to use to develop the system This objective is to analyses information that has been collected. Select a suitable programming language to implement the system. To design a user interface for the fast food employee management system This objective is to design a user web interface that is user-friendly To allow a better and more flexible employee management system for this fast food restaurant. Improve the employee management of the fast food restaurant, analyses a better way to review data and ensure the system can adapt the specification needs. Improve efficiency of information management and improve data integrity To provide better capabilities for manager. Improve the capabilities and managerial work for manager to record employee report, employee leave request, employee working schedule and job application information for job candidate on interview. Improve better viewing of employee and job candidate information such as employee report and job application. To provide capabilities for administrator Where administrator can manage employee, manager and administrator information such as create new user and user information maintenance. To provide capabilities for employee To allow employee have better information and viewing of working schedule. Allow employee to search for their colleague information. 1.4 Scope This system will be focusing on developing of a web-based employee management system that would suit the fast food restaurant. The project scope is important because it define the need of the project. The main module is leave request, approve/deny leave. check approve/deny and employee report. Employee information management module will keep track of employee report. Another module is employee working schedule, with this working schedule in the system employee work time can be manage more effectively. The last module is accept/decline interview of job candidate that has been applied by visitor through job application. There are 4 main users in this system. One of the users is visitors, who like to apply job for the fast food restaurant. Employee is also one of user that able to apply leave online, check leave approve/deny and view working schedule. Manager of the restaurant able to view, print, modify, remove and create employee report, leaver request, working schedule. For administrator, it can create, modify, and remove new user. In this project, the web-based employee management system has several modules and feature, as listed below: Job application for website visitor Login page for administrator, manager and employee Account setting for 3 user (User profile and change password) Online leave request Check Approve/Deny leave View working schedule Search for colleague information Create new user for administrator, manager and employee User information maintenance Download doc file to update manager and employee information Approve/Deny leave request View approve/deny leave request View/Modify/Remove/Create employee report (Achievements, Training and Evaluations) View and modify employee working schedule Accept/Decline/View interview for job candidate View and print information Upload doc file to administrator. Chapter 2 Literature Review 2.1 Introduction Martyn Shuttleworth (2009) defines that A literature review is a critical and in depth evaluation of previous research. It is a summary and synopsis of a particular area of research, allowing anybody reading the paper to establish why you are pursuing this particular research program. A literature review is a summary research on existing of journal, articles, and other appropriate sources. 2.2 Fact Finding and Technique The author will conduct research to understand more about the of web-based employee management system by come up with question and answer. The author will also conduct a research of existing employee management system, to gather more information about employee management system. In addition, the author will discuss the advantages of web-based system over manual system. The chosen technique such as research, interview and surveillance will be use to gather information. Most of the research is based on Internet searches. 2.3 Definition of Web-Based Employee Management System. In order to have better understanding of the term web-based employee management system, the author will break it down into few terms and perform research about it that are web-based, employee, management system and employee management system. 2.3.1 What is Web-based? Bestbrief.com, (n.d.) provides a meaning of web-based: Web-based is Information or an application made available via the World Wide Web. It is accessible anywhere in the world as long as there is an Internet connection. Basically web-based also known web application, where is it convenient to the users, can log on to web-based system through the Internet using a web browser. 2.3.2 What is an Employee? It is defines that An employee is an individual who was hired by an employer to do a specific job. The employee is hired by the employer after an application and interview process results in his or her selection as an employee.(Susan n.d.). Employees play the most important roles in business where it can determine the success stage of a company. 2.3.3 What is Management System? Bluerockassociates.co.uk, (n.d.) defines that: Management systems are those systems that are used to help operate a business successfully. They work by helping to make it function correctly, by creating a management framework within which decisions are made and in which processes operate. Management system is crucial because it can assist the organisation by setting objective and outline the plan to improve and manage the organisation. 2.3.4 What is Employee Management System? Alan (2009) argues that Employee Management System is all about workforce, thus businesses that are serious about proper workforce should use employee management system. Employee management system is used to does the work of assembling, managing and organizing the valid information about the employees of a company. From another point of view, employee management system can assist an organisation to maintain employee performance report and keep track all of employee information, this can improve the efficiency and effectiveness of the organisation. 2.4 The term of human resources in market The term such Human Resources Information System (HRIS), Human Resources Management system (HRMS), Enterprise Resources Planning (ERP), Employee Management System (EMS), from the author point of view those terms is relatively has the same connotation and there is not much difference in meaning. The terms that the author stated just now are few of the term in human resources market, there are still other term arising in the human resources market. Clay (2008) argues that It seems like the more simple terms which may have been created by IT people or programmers slowly become replaced by more sophisticated terms created in the marketing world. The difference that might have is the module or functionality of the system. For example a company requires a system that can manage their employee training information, the term for it most likely will be Employee Training Management (ETM). It usually depends on the requirement of the company or organisation. Madison et.al (2010) describes that When a difference between personnel management and human resources is recognized, human resources is described as much broader in scope than personnel management. 2.5 Existing System The employee management system available in the market currently is similar to human resources management, employee leave management, and employee performance management. On the other hand, the scopes are smaller for restaurant and do not provides much management system for restaurant like Carls Fast Food. Below show the links of HRMS software that purchase by companies to manage employee: http://ubshelp.com/software-lists/ubs-human-resource-management-system.html http://www.hr2000.com.my/product.htm The HRMS software as stated is a software that need to install to a computer in order to run the software. The features that UBS has mainly is to manage employee information such personal details, education, employment history, salaries listing, and many more features for managing employee. It also has report in employee training, skills and leave. For hr2000, it has 2 main products that are QUICK PAY and QUICK STAFF. In QUICK PAY it has features such as management reports, data import export feature, and many more features that mostly about payment, salary, tax computation and shift rates. In QUICK STAFF it has features to manage employee historical information and human resources that consists of accident, appraisal, benefit, career development, education history and many more modules for managing employee information. Both HRMS software is powerful to cater company that managing employee in a centralized way. However, there is some problem, that it needs to install the software t o a computer to run the system, where it can cause time consuming and for some cases user have to log on to a specific computer to use the system. The problem the author just stated just now doesnt mean that the software is not good or inappropriate, the suitable word to describe it should be lacking. Therefore, a web-based system would be much more advantages over the HRMS software that the author point out above, below shown the links of web-based system. http://www.orangehrm.com/ http://whentowork.com Although web-based system has many advantages, it also has their own weaknesses or disadvantages. The user might have problem of login to the system due to the internet connection speed is slow and not stable, this can disrupt the daily task of the user. There will be a security issue such as virus threat, viruses might be able to corrupt or delete data. Another security issue is unauthorised access to the hosting server that stored the data, hacker can break into the network to steal, view, delete and change information such as password and confidential information. The advantages web-based will be discuss more detail in the next section of this chapter that is advantages of web-based system over manual system, comparison of comprised system manual system and benefits of web-based system. 2.6 Advantages of web-based system over manual system In this section advantages of web-based system over manual system research will be conducted because it can identify the concurrent problem of Carls Fast Food restaurant facing due to the restaurant itself mainly record their employee information in a manual system. Furthermore, it can assist the author when developing this project because the term of web-based system is related and relevant to the web-based employee management system that the author is going to develop. Although manual system is relatively low cost but it is time-consuming to access data held in a manual filing system.(Deskdemon.com n.d.). Since, the paper and document is store in the filling cabinet, as task or work amount increase on paperwork this will consume a lot of space in filling cabinet. Furthermore, if the task of a manager increase, it can lead to cause data miss-filling because too much of task to be perform. In web-based system, it can eliminate paper costs or reduce paperwork as daily task can be done by using computer and internet technology. This therefore, can increase the effectiveness of daily task and information can be manageable. In addition information maintaining and updating can be more systematic. From other point of view, the manual system has to records data by hand written manually into paper, it could cause the information to be incorrect or inaccurate because that might be possibilities that the manager accidentally written the incorrect information in the document. Other than that, it can cause data duplication because some task has to be repeatedly over and over again. While in web-based system, Everything is computerised managers just have to enter the specific information into the system.(John n.d.). Since everything is computerised possibilities of error can be reduced greatly. Moreover, it can avoid data duplication because most of the computerised system there will be a data deduplication. Data deduplication is essentially refers to the elimination of redundant data, if there is any data duplication, the duplicate data will be deleted and leaving only one copy of data to be stored. (Webopedia n.d.). The retrieval data is time consuming and slow as it has to search the records or information manually, from different filling cabinet area. Since the data is store in filling cabinet, the data might fall into wrong and use it against the organisaiton. Moreover, if the data in the manual record document lost, the will be lost completely. While in web-based system it can reduce the time consuming, because data processing and retrieval is much faster than manual system. Information is store in database, where only different user only can access to specific information only. A computerised database in web-based system is reliable, fast and well systematize in term of information. 2.6.1 Comparison of Computerised System and Manual System Below shown the comparison of computerised system and manual system, in a table form. Computerised System Manual System Fast when search for information. Time consuming when search for information. Greatly eliminate paperwork Too much paperwork and documenting. Systematic information maintenance Bad information maintenance. Information more accurate Less accurate information Better data security Lack of data security 2.7 Benefits of Web-based According to db net solutions, web based applications have evolved significantly over recent years and with improvements in security and technology there are plenty of scenarios where traditional software based applications and systems could be improved by migrating them to a web based application. In these recent years, many companies that are using manual system or conventional system has transform their system into web-based system due to, there many advantages in using a web-based system. Here are some of the advantages: Data centralized The data is centralized so that is it accessible from the Internet anytime with computer. And data is stored in a secure server, so anything goes to the computer it wont affect the data. No Software to Install or Update User need to login to the web-based system from any web browser, web-based system doesnt take up any spaces in the computer hard drive. It is located on separate secure host server. (Taublee.M,). More manageable The db net solution defines Web based systems need only be installed on the server placing minimal requirements on the end user workstation. This makes maintaining and updating the system much simpler as usually it can all be done on the server. User-friendly Most of the web-based is user friendly, it is convenient where user can get use to the system easily. 2.8 Interview session Date : 22th June 2010 Time : 11.00am 11.30am Interviewer : Mr.Kumar 1. Can you briefly describe about Carls Fast Food Restaurant? Carls Fast Food Restaurant is one of the fast food restaurants in Malaysia, located at Cheras, Kuala Lumpur which founded in the year of 2008. This fast food restaurant is relatively similar to another fast food restaurant, which primarily sells french fries, fried chicken, hamburger and soft drinks. 1. How do manage employee data? Manual or computerised system? Manual, we record employee information such as leave request, working schedule and employee report manually and stored the data in the filling cabinet. 2. If manual, question this: Do you satisfy with the current manual system of handling data? No, 3. If No, mention the reason. Due to too much of paperwork, hard to keep track of employee information because filling cabinet is messy. Time consuming when searching for employee information. 4. How many employees do you have in the restaurant? Currently we have 16 employee working in this restaurant with different shift that is morning shift and night shift Chapter 3 Methodology 3.1 Introduction Choosing a suitable methodology is important because it serve as a guideline when developing the system step by step. There are a lot of different methodologies that have been created to serve certain system development. Without proper guidance from any these methodologies, the system development always fail due to poor planning and management during development. 3.2 Project Methodology Thus, the author chooses System Development Life Cycle (SDLC) to serve as guideline when developing this web-based system. SDLC is framework for describing information in developing system successfully (Pasupuleti 2008). Pasupuleti (2008) specified that The overall process of developing information system through a multi-step process from investigation of initial requirements through analysis, design, implementation and maintenance. Waterfall Model of software development process is not suitable for developing this web-based system. Therefore, to overcome this problem, iterative and incremental software development process is selected to use as software software development process for this project. Although Iterative and Incremental process is quite similar to the waterfall model but it can overcome the problem that Waterfall Model have and cover the disadvantages. The Waterfall Model is linear and sequential design process that normally use in software development process (wikipedia.org, WF n.d.). The Waterfall Model consists of 5 phases that are requirement specification, design, implementation, testing and maintenance. In Waterfall Model, once one phase of software development is completed, the development of next phase will start and there is no turning back. Hence iterative development is use to solve the problem, this development could exit at any phase and return back to the previous phase to ensure positive at the end of this project. According to PCMAG (n.d.) iterative development is A discipline for developing systems based on producing deliverables often. Each iteration, consisting of requirements, analysis design, implementation and testing, results in the release of an executable subset of the final product. 3.3 Iterative Developed Model Figure 1: Iterative Development Model 3.3.1 Requirement Analysis Phase In this first phase, the author will focus on the requirement of the web-based system. Analyses the end-user needs that is Carl fast food restaurant and develop the user requirement. The problem statement will be done to identify the current problem of this fast food restaurant is facing by analyses the problem. The project objective purpose will be define to know the deliverables that needed to be achieved, refines the objectives into defined function. The research is will be done such as research of existing system in the human resources market. Research on manual and computerised system will be done about advantages of computerised system over manual system. Interview is done to gather more information about the fast food restaurant current management. 3.3.2 System Design Phase In this phase, the requirement specification is transform into system design to focus on how to deliver the required functionality. This system design phase is will focus on the architecture of the web based system, the database design and interface are defined in this phase. This phase must be done carefully, any malfunction can cost time and money to resolve. The next phase will be implementation phase. 3.3.3 Implementation Phase In this implementation phase, the transformation stage of the system design to executable system. The design from the previous phase will be translated into programming language that selected by the author according to the need of this web-based system. If the design from previous stage is carry out properly, the codes can be generated easily without much problem. The author selected PHP programming language to develop this web-based system and for the database the author selected MySQL as database because it can perform well with PHP language. After the implementation, the next phase will be testing. 3.3.4 Testing Phase In this testing phase it is a very important phase in system development of this project. A test is perform to obtain clearer understanding of the system. It is also important cater the author on how well the system had met its requirement and specification. To efficiently test the system, a few testing has been done that is test plan test case, performance testing and user acceptance testing. Test Case In this testing, it basically use to test the functionality of the system to check whether it working correctly or not. Hower (2010) describes that a test case is an input, action, or event and an expected response, to determine if a feature of a software application is working correctly. A test case might consist of test case name, test objective, actual result, expected result and conclusion (Hower, 2010). Performance testing Performance testing can be important measure that the system should be emphasis on. Basically the accomplishment of the project should be measured by the performance of the system to determine speed and effectiveness of the system. Hence, testing to know how well the system is behaving is crucial. User Acceptance testing User acceptance testing is a very important testing because it can determine whether the system developed is success or not. User such as manager or the owner of the fast food restaurant is important people to test the system because they are the end user. Therefore, their feedback and comments for the developed system are the most important factor in deciding the success of the system. Users will be asked to use the system to perform the task and they will validate the web-system based on their first time experience using the system. Users will ask to grade the web-based system. 3.3.4.1 Performance and User Acceptance Testing Evaluation on Performance Testing: Module : Leave Request Objective : This will allow user to request leave. Success Criteria : 1. Users able to request for leave after submitted their leave request form online. Expected results : 1. Users can check approve/deny leave after submitted the form. Actual result : 1. Users can check approve/deny leave after submitted the form. Evaluation : Majority of the users were satisfied with the web-based system. They were comfortable and did not hesitate to use the features. Hence, the web-based system is evaluated as satisfactory. Evaluation of User Acceptance Testing: Objective : The testing will involve the web-based system. This will test how well the users understand the use the features/module offered. Test Steps : The users will have a firsthand on using the web-based system. Users will be given the freedom to do whatever they want to the web-based system. Users will be observed to check if they are uncomfortable or irritated when using this web-based system. Users will be requested to grade this web-based system. Expected results : Users should be able to understand the functionality of the web-based system and know how to use the buttons and navigation buttons provided. Users should not feel irritated or uncomfortable when using the web-based system. Users should not feel lost or unsure of what to do with the web-based system. Actual result : Most users were able to understand the functionality of the web-based system and know how to use the buttons and navigation buttons provided. Users did not feel irritated or uncomfortable when using this web-based system. Users did not feel lost or unsure of what to do with the web-based system. Evaluation : Majority of the users were satisfied with the web-based system. They were comfortable and did not hesitate to use the features. Hence, the web-based system is evaluated as satisfactory. Test Plan Name: Please (à ¢Ã‹â€ Ã… ¡) where applicable. Performance Testing: Test Result Good Average Bad Determine if the leave request able to submit to other party User able to track leave request and approve/deny leave. All buttons will be tested for errors.